/* =========================================================================
   Destek sistemi (REVİZYON 19) + yönetim "Destek" sekmesi + gece özeti kartı
   Hem ana uygulamada (base.css token'ları) hem sunucu sayfalarında (/destek,
   seoPages.js token eşlemesi) aynı değişkenlerle çalışır; koyu tema otomatik.
   ========================================================================= */
.sup {
  --sup-fg: var(--foreground, #0f172a);
  --sup-muted: var(--muted-foreground, #64748b);
  --sup-bg: var(--background, #fff);
  --sup-card: var(--card, #fff);
  --sup-border: var(--border, #e2e8f0);
  --sup-brand: var(--brand, #2563eb);
  --sup-brand-rgb: var(--brand-rgb, 37, 99, 235);
  --sup-on-brand: var(--brand-foreground, #fff);
  --sup-soft: rgba(var(--sup-brand-rgb), 0.06);
  color: var(--sup-fg);
  font-size: 14px;
  line-height: 1.55;
  min-width: 0;
}
.sup *, .sup *::before, .sup *::after { box-sizing: border-box; }
.sup [hidden] { display: none !important; }

/* Kart ve form */
.sup-card { background: var(--sup-card); border: 1px solid var(--sup-border); border-radius: 14px; padding: 18px; min-width: 0; }
.sup-form { display: grid; gap: 14px; }
.sup-row { display: grid; gap: 14px; grid-template-columns: repeat(auto-fit, minmax(210px, 1fr)); }
.sup-field { display: grid; gap: 6px; min-width: 0; }
.sup-field > label, .sup-label { font-size: 13px; font-weight: 600; color: var(--sup-fg); }
.sup-field .sup-opt { font-weight: 400; color: var(--sup-muted); }
.sup-input, .sup-select, .sup-textarea {
  width: 100%; min-width: 0; font: inherit; font-size: 16px; line-height: 1.4;
  padding: 10px 12px; border: 1px solid var(--sup-border); border-radius: 10px;
  background: var(--sup-bg); color: var(--sup-fg);
  transition: border-color .15s, box-shadow .15s;
}
.sup-textarea { min-height: 150px; resize: vertical; }
.sup-input:focus, .sup-select:focus, .sup-textarea:focus { outline: none; border-color: var(--sup-brand); box-shadow: 0 0 0 3px rgba(var(--sup-brand-rgb), .18); }
.sup-input[readonly] { background: var(--sup-soft); color: var(--sup-muted); }
.sup-hint { font-size: 12px; color: var(--sup-muted); }
.sup-counter { font-size: 12px; color: var(--sup-muted); text-align: right; font-variant-numeric: tabular-nums; }
.sup-counter.is-over { color: #dc2626; }
.sup-check { display: flex; align-items: flex-start; gap: 10px; font-size: 13px; color: var(--sup-fg); }
.sup-check input { width: 18px; height: 18px; margin-top: 2px; flex: none; accent-color: var(--sup-brand); }
.sup-link { background: none; border: 0; padding: 0; font: inherit; color: var(--sup-brand); text-decoration: underline; text-underline-offset: 2px; cursor: pointer; }
/* Gizli tuzak alanı: insanlar görmez, botlar doldurur */
.sup-hp { position: absolute !important; left: -10000px !important; width: 1px; height: 1px; overflow: hidden; }

.sup-actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
.sup-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  min-height: 42px; padding: 10px 18px; border-radius: 10px; border: 1px solid transparent;
  font: inherit; font-size: 14px; font-weight: 700; cursor: pointer; text-decoration: none;
  background: var(--sup-brand); color: var(--sup-on-brand);
  transition: filter .15s, background-color .15s, border-color .15s;
}
.sup-btn:hover { filter: brightness(1.06); }
.sup-btn:disabled { opacity: .6; cursor: not-allowed; }
.sup-btn:focus-visible { outline: 2px solid var(--sup-brand); outline-offset: 2px; }
.sup-btn-ghost { background: var(--sup-bg); color: var(--sup-fg); border-color: var(--sup-border); }
.sup-btn-ghost:hover { border-color: var(--sup-brand); color: var(--sup-brand); filter: none; }
.sup-btn-danger { background: transparent; color: #dc2626; border-color: rgba(220, 38, 38, .35); }
.sup-btn-sm { min-height: 34px; padding: 6px 12px; font-size: 13px; }

.sup-alert { border-radius: 10px; padding: 10px 12px; font-size: 13px; border: 1px solid; }
.sup-alert-error { background: rgba(220, 38, 38, .07); border-color: rgba(220, 38, 38, .3); color: #b91c1c; }
.sup-alert-ok { background: rgba(16, 185, 129, .08); border-color: rgba(16, 185, 129, .3); color: #047857; }
.sup-alert-info { background: var(--sup-soft); border-color: rgba(var(--sup-brand-rgb), .25); color: var(--sup-fg); }
:root.dark .sup-alert-error, .dark .sup-alert-error { color: #fca5a5; }
:root.dark .sup-alert-ok, .dark .sup-alert-ok { color: #6ee7b7; }

.sup-done { text-align: center; padding: 10px 4px; }
.sup-done h3 { margin: 6px 0 6px; font-size: 18px; }
.sup-ticketno { display: inline-block; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 18px; font-weight: 800; letter-spacing: .5px; padding: 6px 12px; border-radius: 10px; background: var(--sup-soft); border: 1px solid rgba(var(--sup-brand-rgb), .25); color: var(--sup-brand); margin: 6px 0 10px; word-break: break-all; }

/* Durum rozetleri */
.sup-badge { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; border-radius: 999px; font-size: 11px; font-weight: 700; white-space: nowrap; border: 1px solid; }
.sup-badge-open { color: #b45309; background: rgba(245, 158, 11, .12); border-color: rgba(245, 158, 11, .35); }
.sup-badge-answered { color: #047857; background: rgba(16, 185, 129, .12); border-color: rgba(16, 185, 129, .35); }
.sup-badge-closed { color: var(--sup-muted); background: rgba(100, 116, 139, .1); border-color: rgba(100, 116, 139, .3); }
.sup-badge-member { color: var(--sup-brand); background: var(--sup-soft); border-color: rgba(var(--sup-brand-rgb), .3); }
:root.dark .sup-badge-open, .dark .sup-badge-open { color: #fbbf24; }
:root.dark .sup-badge-answered, .dark .sup-badge-answered { color: #34d399; }

/* Talep listesi (profil) */
.sup-list { display: grid; gap: 10px; }
.sup-item { border: 1px solid var(--sup-border); border-radius: 12px; background: var(--sup-card); overflow: hidden; }
.sup-item-head { width: 100%; display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; padding: 12px 14px; background: none; border: 0; font: inherit; color: inherit; text-align: left; cursor: pointer; }
.sup-item-head:hover { background: var(--sup-soft); }
.sup-item-no { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-weight: 700; font-size: 13px; }
.sup-item-sub { flex: 1 1 220px; min-width: 0; color: var(--sup-muted); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup-item-date { font-size: 12px; color: var(--sup-muted); white-space: nowrap; }
.sup-item-body { border-top: 1px solid var(--sup-border); padding: 14px; display: grid; gap: 12px; }

/* Mesaj akışı */
.sup-thread { display: grid; gap: 10px; }
.sup-msg { max-width: 92%; border-radius: 12px; padding: 10px 12px; border: 1px solid var(--sup-border); background: var(--sup-bg); }
.sup-msg-user { justify-self: end; background: var(--sup-soft); border-color: rgba(var(--sup-brand-rgb), .22); }
.sup-msg-admin { justify-self: start; border-left: 3px solid #10b981; }
.sup-msg-meta { font-size: 11px; color: var(--sup-muted); margin-bottom: 4px; display: flex; gap: 8px; flex-wrap: wrap; }
.sup-msg-meta b { color: var(--sup-fg); }
.sup-msg-text { white-space: pre-wrap; word-break: break-word; font-size: 14px; }

.sup-empty { text-align: center; color: var(--sup-muted); padding: 22px 10px; font-size: 13px; border: 1px dashed var(--sup-border); border-radius: 12px; }

/* KVKK penceresi (yalnız sunucu sayfalarında; ana uygulamada mevcut yasal metin penceresi kullanılır) */
.sup-dialog { width: min(720px, calc(100vw - 24px)); max-height: min(80vh, 720px); border: 1px solid var(--border, #e2e8f0); border-radius: 14px; padding: 0; background: var(--card, #fff); color: var(--foreground, #0f172a); }
.sup-dialog::backdrop { background: rgba(2, 6, 23, .55); }
.sup-dialog-head { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--border, #e2e8f0); position: sticky; top: 0; background: var(--card, #fff); }
.sup-dialog-head h2 { margin: 0; font-size: 16px; }
.sup-dialog-body { padding: 14px 16px 18px; font-size: 14px; line-height: 1.65; overflow-wrap: anywhere; }
.sup-dialog-body p { margin: 0 0 10px; }

/* /destek sayfası düzeni */
.sup-page { display: grid; gap: 18px; grid-template-columns: minmax(0, 1fr); margin: 8px 0 24px; }
@media (min-width: 900px) { .sup-page { grid-template-columns: minmax(0, 1.7fr) minmax(0, 1fr); align-items: start; } }
.sup-aside h2 { font-size: 16px; margin: 0 0 8px; }
.sup-aside ul { margin: 0; padding-left: 18px; color: var(--sup-muted); font-size: 14px; }
.sup-aside li { margin: 0 0 6px; }

/* ---------------- Yönetim: Destek sekmesi ---------------- */
.sup-admin-bar { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; }
.sup-admin-bar h3 { margin: 0; font-size: 14px; font-weight: 700; }
.sup-admin-tools { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.sup-admin-tools .sup-select { width: auto; min-width: 150px; font-size: 13px; padding: 7px 10px; }
.sup-table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; border: 1px solid var(--sup-border); border-radius: 12px; background: var(--sup-card); }
.sup-table { width: 100%; border-collapse: collapse; font-size: 12px; }
.sup-table th { text-align: left; padding: 9px 10px; font-weight: 700; color: var(--sup-muted); background: var(--sup-soft); border-bottom: 1px solid var(--sup-border); white-space: nowrap; }
.sup-table td { padding: 9px 10px; border-bottom: 1px solid var(--sup-border); vertical-align: top; }
.sup-table tr:last-child td { border-bottom: 0; }
.sup-table tbody tr { cursor: pointer; }
.sup-table tbody tr:hover td { background: var(--sup-soft); }
.sup-table .sup-cell-sub { max-width: 280px; color: var(--sup-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup-table .sup-cell-who b { display: block; color: var(--sup-fg); }
.sup-table .sup-cell-who span { color: var(--sup-muted); word-break: break-all; }

/* Mobil: tablo kartlara dönüşür, hiçbir sütun kaybolmaz */
@media (max-width: 640px) {
  .sup-table thead { display: none; }
  .sup-table, .sup-table tbody, .sup-table tr, .sup-table td { display: block; width: 100%; }
  .sup-table tr { border-bottom: 1px solid var(--sup-border); padding: 8px 4px; }
  .sup-table td { border: 0; padding: 4px 8px; display: flex; gap: 10px; justify-content: space-between; text-align: right; }
  .sup-table td::before { content: attr(data-label); font-weight: 700; color: var(--sup-muted); text-align: left; flex: none; }
  .sup-table .sup-cell-sub { max-width: none; white-space: normal; }
}

.sup-detail-head { display: flex; flex-wrap: wrap; align-items: flex-start; justify-content: space-between; gap: 10px; }
.sup-detail-head h3 { margin: 0; font-size: 16px; }
.sup-meta-grid { display: grid; gap: 8px; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); font-size: 12px; }
.sup-meta-grid > div { background: var(--sup-soft); border: 1px solid var(--sup-border); border-radius: 10px; padding: 8px 10px; min-width: 0; overflow-wrap: anywhere; }
.sup-meta-grid span { display: block; color: var(--sup-muted); font-size: 11px; font-weight: 600; }

/* Sekme rozetinin sayaç görünümü */
.sup-tab-badge { display: inline-flex; align-items: center; justify-content: center; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: #f59e0b; color: #fff; font-size: 10px; font-weight: 800; line-height: 1; }

/* ---------------- Yönetim: Gece özeti kartı ---------------- */
.sup-digest { margin-top: 16px; }
.sup-digest-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px; align-items: flex-start; padding-bottom: 10px; border-bottom: 1px solid var(--sup-border); margin-bottom: 12px; }
.sup-digest-head h4 { margin: 0; font-size: 14px; font-weight: 700; }
.sup-digest-head p { margin: 2px 0 0; font-size: 11px; color: var(--sup-muted); }
.sup-switch { position: relative; display: inline-flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 600; cursor: pointer; }
.sup-switch input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.sup-switch i { width: 40px; height: 22px; border-radius: 999px; background: var(--sup-border); position: relative; transition: background-color .15s; flex: none; }
.sup-switch i::after { content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; box-shadow: 0 1px 2px rgba(0,0,0,.25); transition: transform .15s; }
.sup-switch input:checked + i { background: var(--sup-brand); }
.sup-switch input:checked + i::after { transform: translateX(18px); }
.sup-switch input:focus-visible + i { outline: 2px solid var(--sup-brand); outline-offset: 2px; }
.sup-digest-grid { display: grid; gap: 8px; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); font-size: 12px; margin-bottom: 12px; }
.sup-digest-grid > div { background: var(--sup-soft); border: 1px solid var(--sup-border); border-radius: 10px; padding: 8px 10px; min-width: 0; overflow-wrap: anywhere; }
.sup-digest-grid span { display: block; color: var(--sup-muted); font-size: 11px; font-weight: 600; margin-bottom: 2px; }
.sup-digest .sup-select { width: auto; font-size: 13px; padding: 7px 10px; }

/* ---------------- Yönetim: Kredi harcamaları (REVİZYON 22) ---------------- */
.sup-cs-filters { display: grid; gap: 12px; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); align-items: end; margin-bottom: 12px; padding: 14px; }
.sup-cs-filters .sup-select, .sup-cs-filters .sup-input { font-size: 14px; padding: 8px 10px; }
.sup-cs-apply { display: flex; align-items: flex-end; }
.sup-cs-apply .sup-btn { width: 100%; }
.sup-cs-final { display: grid; gap: 14px; grid-template-columns: minmax(0, 1fr); margin-bottom: 12px; transition: opacity .15s; }
.sup-cs-final.is-stale { opacity: .55; }
@media (min-width: 900px) { .sup-cs-final { grid-template-columns: minmax(220px, .8fr) minmax(0, 2fr); align-items: center; } }
.sup-cs-hero { display: grid; gap: 2px; }
.sup-cs-hero-label { font-size: 12px; font-weight: 700; color: var(--sup-muted); text-transform: uppercase; letter-spacing: .4px; }
.sup-cs-hero-value { font-size: clamp(34px, 6vw, 48px); line-height: 1.1; font-weight: 800; color: var(--sup-brand); font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.sup-cs-kpis { display: grid; gap: 8px; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); }
.sup-cs-kpis > div { background: var(--sup-soft); border: 1px solid var(--sup-border); border-radius: 10px; padding: 8px 10px; min-width: 0; }
.sup-cs-kpis span { display: block; font-size: 11px; font-weight: 600; color: var(--sup-muted); }
.sup-cs-kpis b { display: block; font-size: 18px; font-variant-numeric: tabular-nums; overflow-wrap: anywhere; }
.sup-cs-minus { color: #dc2626; font-variant-numeric: tabular-nums; }
.sup-cs-plus { color: #059669; font-variant-numeric: tabular-nums; }
:root.dark .sup-cs-minus, .dark .sup-cs-minus { color: #f87171; }
:root.dark .sup-cs-plus, .dark .sup-cs-plus { color: #34d399; }
.sup-cs-table tbody tr { cursor: default; }
.sup-cs-ref { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 11px; color: var(--sup-muted); word-break: break-all; }

/* ---------------- Yönetim: Gelen e-posta yönlendirmesi kartı (public/js/admin-mail-forward.js) ---------------- */
#adminMailForwardCard { margin-top: 16px; }
.sup .mf-form { display: grid; gap: 10px; grid-template-columns: minmax(0, 1fr); align-items: end; margin-bottom: 4px; }
@media (min-width: 900px) { .sup .mf-form { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr) auto; } }
.sup .mf-form .sup-input, .sup .mf-form .sup-select { width: 100%; font-size: 14px; padding: 8px 10px; }
.sup .mf-btns { display: flex; flex-wrap: wrap; gap: 8px; }
.sup .mf-recent { border: 1px solid var(--sup-border); border-radius: 10px; padding: 10px 12px; margin-top: 10px; }
.sup .mf-recent > summary { cursor: pointer; font-size: 13px; font-weight: 700; }
.sup .mf-recent[open] > summary { margin-bottom: 8px; }
.sup .mf-list { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.sup .mf-list li { display: grid; grid-template-columns: auto minmax(0, 1fr) auto; gap: 4px 10px; align-items: center; font-size: 12px; padding: 6px 0; border-bottom: 1px solid var(--sup-border); }
.sup .mf-list li:last-child { border-bottom: 0; }
.sup .mf-when { color: var(--sup-muted); white-space: nowrap; }
.sup .mf-what { min-width: 0; display: grid; }
.sup .mf-what b, .sup .mf-what span { overflow-wrap: anywhere; }
.sup .mf-what span { color: var(--sup-muted); }
@media (max-width: 639.98px) {
  .sup .mf-btns > .sup-btn { flex: 1 1 0; min-height: 42px; }
  .sup .mf-list li { grid-template-columns: minmax(0, 1fr) auto; }
  .sup .mf-when { grid-column: 1 / -1; }
}